WITHIN USA & CANADA
Shipping within the United State and Canada is free. Our normal shipper is FedEx ground. All shipments are fully insured, with a tracking number and signature confirmation required. We use excellent packing materials, which we like to think are “gorilla-proof.” Our goal is to make sure that anything purchased from us arrives in excellent condition.
OUTSIDE USA & CANADA
Shipping outside the United States and Canada requires you pay for shipping. Once you have made your purchase, you will receive a PayPal invoice covering the cost of shipping to your country (but not the packaging, which is free). Once the invoice is paid, we will ship your purchase within three business days. We ship by FedEx International. All items are insured for their full value and require a signature.
We get very few returns (we seem to average about one every two or three years), because the vast majority of our customers are happy with our materials. However, if, for any reason whatsoever, you wish to return something that you bought from us, there is never a problem. We will accept a return within 30 days of receipt. If you do send a piece back to us, it simply has to come back in the same condition it was in when we sent it to you. You will receive a full refund from us of the price which you paid for the item.
We love to share our knowledge and experience, so, if you have a question about a particular item or would like to know more about it or the project it relates to, we would be happy to provide you with whatever we know. Just click on the “Contact Us” button and fill out the “Client Consultation Form” and we’ll be in touch!