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    Frequently Asked Questions

    How much does shipping cost?

    WITHIN USA & CANADA

    Shipping within the United State and Canada is free. Our normal shipper is FedEx ground. All shipments are fully insured, with a tracking number and signature confirmation required. We use excellent packing materials, which we like to think are “gorilla-proof.” Our goal is to make sure that anything purchased from us arrives in excellent condition.

    OUTSIDE USA & CANADA

    Shipping outside the United States and Canada requires you pay for shipping. Once you have made your purchase, you will receive a PayPal invoice covering the cost of shipping to your country (but not the packaging, which is free). Once the invoice is paid, we will ship your purchase within three business days. We ship by FedEx International. All items are insured for their full value and require a signature.

    What is your return policy?

    We get very few returns (we seem to average about one every two or three years), because the vast majority of our customers are happy with our materials. However, if, for any reason whatsoever, you wish to return something that you bought from us, there is never a problem. We will accept a return within 30 days of receipt. If you do send a piece back to us, it simply has to come back in the same condition it was in when we sent it to you. You will receive a full refund from us of the price which you paid for the item.

    How can I be sure that items listed on this site is authentic?
    There is a lifetime of collecting experience on the part of Walter Reuben, our president, and Woolsey Ackerman, our Hollywood archivist. We unconditionally guarantee that everything we offer is authentic and that the dates of printing given for all pieces are accurate. We are happy to supply CERTIFICATE OF AUTHENTICTY (COA) letters on request.
    What if I need time to pay for a piece?
    It happens that a client needs to make a series of payments for a piece. That is never a problem. We are happy to work with you and arrange terms that meet your needs.
    How secure are transactions on your website?
    Very secure. All sensitive information exchanged between your computer and our site is encrypted using SSL. We have a very high level of confidence that any financial information given by customers with their credit cards, is fully protected and safe.
    What if I need advice about a possible purchase from your site?
    Customers often do need advice. We are happy to be of assistance, whether by email, text, or even the Nineteenth Century invention, which is still called the telephone. We also work with collectors, libraries and museums to help curate acquisitions and collections, see our page Curatorship for more information.
     

    Complimentary Client Consultation

    We love to share our knowledge and experience, so, if you have a question about a particular item or would like to know more about it or the project it relates to, we would be happy to provide you with whatever we know. Just click on the “Contact Us” button and fill out the “Client Consultation Form” and we’ll be in touch!

    Contact Us